Privacy & Cookies
privacy & cookies.
Introduction
Welcome to tinyBox Creative Ltd (“tinyBox”, “we”, “us”, or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website wearetinybox.co.uk (“Website”) and use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Sign up to receive email insights via Mailchimp
- Engage with our live chat service powered by Drift Live Chat
Automatically Collected Information
We may also collect certain information automatically when you visit our Website, including:
- Usage data and analytics through Google Analytics (GA4)
- User interactions tracked via Google Tag Manager (GTM)
How We Use Your Information
Mailchimp
When you sign up to receive email insights, we collect your name, email address, and any other information you choose to provide. This data is stored on Mailchimp’s servers in the USA and is used solely for the purpose of sending you our email insights. For more information on Mailchimp’s privacy practices, please visit their Privacy Policy.
Google Analytics and Google Tag Manager
We use Google Analytics (GA4) and Google Tag Manager (GTM) to track user behavior and traffic volume on our Website. This information helps us understand how users interact with our Website and improve our services. The data collected by these tools does not personally identify you and is used in aggregate form. For more information on how Google collects and processes data, please visit Google’s Privacy Policy.
Drift Live Chat
When you use our Drift Live Chat to submit enquiries, we collect the information you provide through the chat platform. This data is used solely to respond to your enquiries and improve our customer service. For more information on Drift’s privacy practices, please visit their Privacy Policy.
Calendly
When you use our Calendly call booking calendar, we collect the information you provide through the platform. This data is used solely to respond to your enquiries and improve our customer service. For more information on Calendly’s privacy practices, please visit their Privacy Policy.
Cookie Policy
Effective Date: 05-Jul-2024
Last Updated: 05-Jul-2024
What are cookies?
How do we use cookies?
Types of Cookies we use
Necessary
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
| Cookie | Duration | Description |
|---|---|---|
| wpEmojiSettingsSupports | session | WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user’s browser can display emojis properly. |
| cookieyes-consent | 1 year | CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors. |
| elementor | never | The website’s WordPress theme uses this cookie. It allows the website owner to implement or change the website’s content in real-time. |
| rc::a | never | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
| rc::c | session | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
Functional
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
| Cookie | Duration | Description |
|---|---|---|
| _cfuvid | session | Calendly sets this cookie to track users across sessions to optimize user experience by maintaining session consistency and providing personalized services |
| __cf_bm | 1 hour | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
| __cfruid | session | Cloudflare sets this cookie to identify trusted web traffic. |
| m | 1 year 1 month 4 days | Stripe sets this cookie for fraud prevention purposes. It identifies the device used to access the website, allowing the website to be formatted accordingly. |
| referrer_user_id | 14 days | Calendly sets this cookie for the booking functionality of the website. |
| _calendly_session | 21 days | Calendly, a Meeting Schedulers, sets this cookie to allow the meeting scheduler to function within the website and to add events into the visitor’s calendar. |
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
| Cookie | Duration | Description |
|---|---|---|
| _ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
| _ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
| ajs_user_id | never | This cookie is set by Segment to help track visitor usage, events, target marketing, and also measure application performance and stability. |
| ajs_group_id | never | This cookie is set by Segment to track visitor usage and events within the website. |
| _pendo_visitorId.4cfbcefc-fcf9-4b66-5dc6-9b0d81bb07a9 | never | Pendo sets this cookie to identify and record the visitor’s Account ID that will be used in Pendo, like Guide delivery and analytics. |
| ajs_anonymous_id | never | This cookie is set by Segment to count the number of people who visit a certain site by tracking if they have visited before. |
| _pendo_guides_blocked.4cfbcefc-fcf9-4b66-5dc6-9b0d81bb07a9 | never | Pendo sets this cookie to identify and record the visitor’s Account ID that will be used in Pendo, like Guide delivery and analytics. |
Manage cookie preferences
You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Chrome: Chrome Support Documents
Safari: Apple Support Documents
Firefox: Firefox Support Documents
Internet Explorer: Internet Explorer Support Documents
If you are using any other web browser, please visit your browser’s official support documents.
How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Third-Party Services
We use third-party services such as Mailchimp, Google Analytics, Google Tag Manager, and Drift Live Chat to process and store your data. These third-party service providers have their own privacy policies addressing how they use such information.
Your Rights
You have the right to access, correct, or delete your personal information that we hold. You can also unsubscribe from our email insights at any time by clicking the unsubscribe link at the bottom of our emails or by contacting us directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes. Cookie information is updated monthly on the 1st day of each month.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
tinyBox Creative Ltd
Email: [email protected]
Phone: 0117 476 9597
Address: tinyBox Creative Ltd, Henleaze House Business Centre, 13 Harbury Road, Henleaze, Bristol, UK, BS9 4PN
By using our Website, you consent to our Privacy Policy.
Last Updated: 5/6/24
